Product Problem Resolution Request
Please Submit Form Below for Return Requests, Missing Parts, Damaged items, Incorrect items Received, and to Report Other Product Issues. We Will Try Our Best to Resolve as Quickly as Possible. THANK YOU!
Hodges Marine accepts returns for thirty (30) days after shipment. All products sold by Hodges Marine are covered by a manufacturer's warranty. Customer must first contact the manufacturer for technical support of defective products. A prepaid return shipping label will be provided for defective items if deemed necessary by the manufacturer. Customer is responsible for return shipping costs of non-defective returns. Non-defective returns received back in unopened/new condition and with all parts/packaging will receive a refund minus the original shipping carrier's published shipping costs. Please note that the published shipping costs are typically higher than our special flat-fee or free shipping promotions charged on our website. Customer must request a return merchandise authorization (RMA) through the product returns link on our website or by emailing us at firstname.lastname@example.org. A RMA number will be issued with instructions for returning the package within two business days. We reserve the right to refuse returns that are sent COD, without a return authorization, show signs of installation/use, has missing parts/packaging, missing proof of purchase/UPC code, or have serial numbers that do not match our records. Open software, mapping/chart data cards, international orders, freight truck only items and special order items are not returnable. If a customer refuses shipment, then the customer will be responsible for both the shipping cost to send the package(s) to the customer and the shipping costs incurred by Hodges Marine to have the package(s) shipped back (returned) to our warehouse in addition to any shipping carrier fees. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within seven (7) days.
Please email us at email@example.com or use the form below.