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Hodges Marine accepts returns for up to thirty (30) days after shipment. Our return policy does not apply to the following goods: Open software, mapping/chart data cards, international orders, freight truck only items, and special order items. These items are not eligible for return, refund or exchange. Shipping charges (if any) are non-refundable. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances. Customer must request a return merchandise authorization (RMA) through the product returns link on our website or by emailing us at [email protected]. A RMA number will be issued with instructions for returning the package within a reasonable time (normally 1-3 business days).